FAQ

Got questions about using The Parable? Check out these FAQs below to find out more.

Does the Parable work offline?

Yes, The Parable works completely offline. All your bookings are stored locally on your ipad as well as The Parable Server. You will be able to view, add and edit all your bookings with no internet connection. When an internet connect becomes available The Parable will sync any new bookings that you may have taken, or any changes that you have made to existing bookings to the secure Parable server so your bookings are always current and secure. You won’t however be able to send sms and email confirmations or receive any new online bookings, or sync multiple ipads without an internet connection.

The home screen has The Parable status indicated at the bottom of the screen, so you are never guessing. The status bar will show if you are connected (a green light) or in offline mode (a red light) or connecting (a yellow light).

How much does The Parable cost?

The Parable can only be accessed from the Apple Appstore and is available as a free download.

Once your register you will receive a 1 month free trial and the App will ask you to select a subscription. All prices are clearly listed within the App and subscription is charged through your existing itunes account. No contracts, cancel at anytime.

Subscriptions can be monthly or annually (with a discount). There are no hidden per person booking fees.

All subscription levels include unlimited bookings and unlimited email booking reminders.

SMS Booking Reminders can be activated within the app.

The Parable is the most affordable full featured electronic Reservation Book on the market.

How to add a booking?

How do I view all my bookings for any date?

From the Home screen press view all bookings. The current days bookings will be displayed in time order. To change the date either scroll using the arrow buttons or click on the date in the title bar to activate the calendar and then select a date to view.

How to change and sort the view of my bookings?

From the view all bookings page click the settings icon button (top right of the date display). Bookings can be sorted by the following:

arrival time
customer name
sections
group size

Waitlist bookings can be also filtered to display amongst all allocated bookings or on their own.

How to search for a booking?

How to edit a booking?

How to add and view reminders?

What is the ‘Today’ Screen?

How to add a customer to the database without making a booking?

How do I setup my tables or areas?

How do I setup my operating hours, sitting times and table turnover?

How to change my restaurant’s details (change of address, phone number, capacity, etc)

How do I add sms booking reminders or extra screens to my subscription?

How do I change the status of a booking?

Can I print my reservations for the day?

How to action your bookings and what do all the symbols mean?

It’s your first service and you are using The Parable. All your bookings have been entered and you are ready to go for the day. Now what?

The display should be left on 'the view all bookings page' so you can see all your bookings, bookings by default are shown in order of time, you can change this view by pressing the settings icon (top right next to the date)

Your first booking comes in and you click on their name, all you need to do is press 'seated'. This updates the booking and clearly indicates that your booking has arrived. When the booking is leaving the restaurant simply press 'finish' on the booking name.

Then you receive a phone call and your next booking cancels, tap on their name and press cancel booking (the cancel status will be saved to the database record of this customer). This updates the booking and clearly indicates that your booking has cancelled and that their table is now available.

You then notice that your third booking is running extremely late, you try to contact them and they are not getting back to you. Click on the booking name and press no show (the no show status will be saved to the database record of this customer). This updates the booking, and clearly indicates that your booking is a no show and that their table is now available.

TIPS: If you have a lot of bookings for the day the quickest way to find a booking is to use the search tool (top left next to the date).

If click on a booking and select confirm booking The Parable will sent an automatic reminder to the email held against that booking, a ‘tick’ will then appear next to the booking name.

Pressing the ‘phone’ icon will quickly display the contact number held against the booking selected.

Pressing the 'mail' icon next to a booking will give you up to 3 options. You can either send an custom email to your customer or you can action an automatic reminder to be sent by either email or sms (depending on subscription ) if the appropriate contact details are held for the booking.

Pressing the 'i' button next to a booking will quickly display any extra notes for the booking.

Symbols

The Parable app symbols

What if I lose my iPad, it gets stolen, or it breaks?

Simply download The Parable on another iPad and login using your email and password. Your new iPad will be a replica of your old iPad within a couple of minutes. Although The Parable App has another layer of security before you can get into the app itself by way of a user code, it is recommended to change your password on the new iPad.

Do I have to set up each iPad individually?

No, once you have set up the first iPad all you need to do is download The Parable to another IPad and login using your password and username. Your secondary, third, fourth, etc iPad will now automatically be set up and synced with all your bookings and database.

If I enter a booking on one iPad will it automatically appear on another iPad?

Yes, all bookings, details, statuses, reminders and database are all synced. Provided all iPads on the account have an internet connection they will all by identical.

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